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(CONTACT US) Faulty Unit
Before completing the form below to report a faulty unit please take the time to read our problem troubleshooting guide to see if the problem can be rectified.
I have read through your problem troubleshooting help (Under Construction)  * Required
I purchased the cartridge from yourselves APWjet.com  * Required
The cartridge has NOT been modified or refilled by myself.  * Required
The cartridge has NOT been over 50% consumed.  * Required
The separate printhead is in perfect working order
(only applicable to cartridges which dont house a printhead. i.e. most Canon machines and Epson models.).
 * Required
I have printed a test page / nozzle text which shows the problem / No ink output.  * Required
It is still under gaurantee.
(remanufactured inkjet cartridges 6 months / ALL other products 12 months)
 * Required
I am to the best of my knowledge declaring the cartridge faulty.  * Required
I would like an urgent replacement please.
You will have 14 days to return the unit via our freepost address.
(Failure to do so will result in an automatic charge to your debit/credit card for the replacement.)
I would like a refund.
Customer No.:
Invoice No.:
Name:  * Required
Address:  * Required
Post Code:  * Required
E-mail:  * Required
Cartridge Description:  * Required
Fault:  * Required
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