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F.A.Questions
Q) What is an original cartridge?
A) These are simply cartridges manufactured by companies who also make the printers they are used in. e.g. Epson, Canon, HP.
Q) Why are compatibles so much cheaper than originals?
A) Is not so much that compatibles are cheap, more the fact originals are expensive. The main reasons why they can be produced so much cheaper are:
  1. They do not spend millions a year on global advertising.
  2. They do not invest in designing the printers.
  3. They often sell direct to the retailer cutting out the middle man.
  4. They often use standardised box sizes to reduce costs.
  5. They do not use expensive chemicals to prevent the ink from freezing at temperatures below zero degrees C as this is not necessary unless you live in a freezer.
  6. Brand name companies know people in Britain are happy to pay over the odds for their products.
Q) Will I get the same page life from a compatible as the original?
A) All the cartridges we supply contain the same volume of ink as the original manufacturer uses. Some in fact insert more for higher page yields.
Q) Do compatibles differ in quality to the original?
A) We only deal with companies who make quality a priority. They all use high quality grade inks that produce vivid colour and deep black output. They have a shelf life between 1 and 2 years and all come with a 12-18 month guarantee.
Q) What does OEM stand for?
A) Original Equipment Manufacturers
Q) Will using compatibles affect my printers warranty?
A) Compatible cartridges will not damage your printer and if they did all our supplies stand by this by offering to cover the costs of and damage caused by the use of their product(s). NB To date there has been no case where an original manufacturer has been able to prove the use of a compatible has damaged their equipment.
Q) With regards to laser toners what does OEM and NEW OPC drum mean?
A) The drum is the part of a laser toner cartridge where the image is formed. The image is stored in the form of negative and positively charged particles. As the paper rubs past the drum its state is also charged with parts being electrically charged. The toner then sticks to the paper only where the charge is different to that of the original state of the paper.

A toner cartridge containing an OEM drum: This means it houses a used drum that has been used only once. These units are recommended for printing text.

A cartridge with a NEW drum means just that, all used parts are replaced with 100% new parts resulting in these units costing more. The quality reproduction matches that of the original. In fact original toner manufactures now collect their own cartridges and recycle them in the same way as the compatible companies. Though they still continue to charge higher prices for these.
Q) What if I'm unhappy with the quality of a compatible cartridge?
A) You can return it and we'll send you a replacement or give you a full refund.
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